Customer Support

Sangoma provides global technical support to our service providers and partners through our offices in North America, the United Kingdom, EMEA, and Asia Pacific. Our partners and customers can rely on Sangoma’s team of technical support professionals who provide high-quality, prompt, and efficient technical and product-related support. Our CSEs provide technical support directly to Empowered by Sangoma Channel Partner or End Users (support recipient).

Create a Sangoma Portal Account for Support Access

First Time Support Access
Trying to access support for the first time? Visit the Sangoma Portal and create an account to get started. Once your account has been created, direct support access is available.

Sangoma Portal
The Sangoma Portal is your one stop shop for telephony service, hardware, licensing and support.

Sangoma Support
The Sangoma Support is your access to Ticket Creation and Status for Sangoma telephony service, hardware, licensing and support.
Note: Direct email access is not accepted for Ticket Creation. Phone access is not accepted until a valid ticket is created via the web.
North America

Note: Direct email access is not accepted for Ticket Creation. Phone access is not accepted until a valid ticket is created via the web.