Enable Contact Center agents in remote locations quickly and cost effectively!
NetBorder Agent Bridge enables the fast and cost effective deployment of Contact Center agents at remote locations, whether at a small office behind a legacy PBX/key system or at home using regular phone lines.
The NetBorder solution is unique in its ability to bring the immediate benefits of enabling remote locations and home agents, without the significant time and costs of deploying Quality of Service (QoS) data networks all the way to the edge.
Native TDM or IP interface: NetBorder has its own cost effective gateway capability or can work with 3rd party gateways
Fast call connection time: agents are ‘bridged’ in and out of conversations with customers as calls get routed to them
Integrated reporting: remote agents appear the same way as ‘brick and mortar’ agents, yielding a unified view of the agents in the configuration and reports