Support Services

Sangoma prides itself in delivering world-class Customer Support to ensure your business with the best communication performance. Whether you are an SMB (small-to-medium Business), Enterprise or larger service provider, our various levels of support packages, along with implementation & deployment services guarantees your business with tailored support that meets your needs. Our global Support team with in-depth industry and product knowledge ensures you receive the support and services you need, when you need it.

Simply login to our Customer Support website with your Sangoma Portal account to begin.

maintenance-plans-iconMaintenance Plans
Sangoma Maintenance Plans provide you with priority Customer Support when needing to contact our Support team, exclusive access to product software releases/updates, optional advanced warranty replacement and hardware warranty extensions. There are 3 packages designed to meet your needs.

customer-support-iconCustomer Support
Our Mission is simple; deliver the greatest level of customer service available in the industry. Our partners and customers can rely on Sangoma’s team of technical support professionals who provide high-quality, prompt, and efficient technical and product-related support.

software-maintenance-iconSoftware Maintenance
We are dedicated to continually enhancing software performance to increase business and user productivity. Software Maintenance plans entitle you to all minor and major software releases which include patches, fixes, and new enhanced functionality.

portal-iconSangoma Portal
The Sangoma Portal is your one stop shop for telephony service, hardware, licensing and support. Whether you are looking to contact a Support Engineer, or purchase enhanced features for your Sangoma product, or looking for news and events for product training, its all in one place.

warranty-iconWarranty, Repair and Return Services
We want our customers to understand that our products have a level of quality that others simply cannot duplicate. Sangoma offers a variety of warranty options as well as extended warranty to guarantee you our dedicated support to keep your business running. Some of our products even offer lifetime warranty too!