Interactive Voice Response

For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.

Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.

IVR Solution Providers

Application	Product(s)	Type	Use(s)
	BladeWare HMP	Enterprise fax servers and IVR platform	Telecom Interface Boards
	AdaptMax	Hosted IVR Service	Telecom Interface Boards
	Ameyo IVR System	IVR	Telecom Interface Boards
	Easy Platform	IVR platforms	Telecom Interface Boards
	Enjay CTI	IVR	Telecom Interface Boards
	Genesys Voice Platform	IVR	NBE Gateway
	Prophecy IVR	IVR software and appliances	NBE Gateway