Everyone wants to continually enhance the capabilities of their business and increase user productivity.
Ensuring the latest software versions are available to take advantage of new functionality. With Sangoma easy Licensing, this allows everyone to have their mission-critical business applications to function as intended and enhance their solution requirements.
Software Maintenance and Support combined are a crucial part of the ongoing operational health of your Sangoma investment.
This is an annual subscription service on all Sangoma products that entitles access to:
Minor Software updates for patches and fixes.
Major Software Releases with new and/or enhanced functionality.
Sangoma Customer Support resources.
Silver and Gold Level Maintenance Plans Silver and Gold Level Maintenance Plans provides Support access to call-in Customer Service Support Services during normal regional business hours (8×5).
Platinum Level Maintenance Plans Platinum Level Maintenance Plans provide and Support access with Emergency 24×7 Customer Service Support coverage.
How to Buy Annual maintenance plans can be purchased from your point-of-sale, either directly from Sangoma Portal or from an Empowered by Sangoma Channel Partner. Annual maintenance plans begin coverage on the initial date of product purchase and renew annually on this date. That’s why it is highly recommended that you get this at the same time as your product purchase to take full advantage of the support period and avoid any delay when you require urgent support.