benefitsBenefits cloud-blueWhy Cloud? wizard-blueInstallation Wizard phones-blueSangoma Phones feature-blueFeatures datasheet-blueData Sheet

Enhanced Cloud-Based Unified Communications

PBXact UCC (Unified Cloud Communications) delivers cloud-based telephony services to small and medium sized businesses who are looking for a feature-rich, unified communications solution that can be tailored to meet their business demands.

For a monthly flat fee, PBXact UCC removes the burden of owning and maintaining a costly on-premise PBX solution and takes ownership of infrastructure maintenance so you don’t have to, providing a full suite of services to your organization. Since PBXact UCC is a hosted service, no matter where you are your PBX is always available, from desk phone, softphone, mobile or laptop.

PBXact comes with an extensive set of Unified Communications features such as Phones Apps productivity features with Sangoma IP phones, UCP for web based communications and Zulu UC for desktop and CRM integration, all facilitating collaboration and productivity.

Top 6 Reasons to Choose PBXact UCC


Why PBXact UCC?
PBXact UCC offers not only the same benefits as our popular on-premise PBXact UC solution, but incorporates many powerful features that only the cloud can bring.

Each extension comes complete with voicemail. Users can call retrieve their voicemails from any device or through a web browser and their personal user control panel.

User Control
Each user gets access to their unique User Control Panel. This allows them to manage voicemails, set call forwards and configure other phone features like presence and do not disturb

Auto Attendant
Auto Attendants can be used to allow callers to directly dial an extension select or select a job function using their phone keypad.
Groups can be used to efficiently handle calls to a particular job function like sales or support. Team member’s phones can configured to ring either sequentially or simultaneously.

With no limit on the number of conference rooms that can be created, it’s easy to empower your workforce to run conference calls with no extra expense

Open Standards
PBXact UCC works best with Sangoma phones, but it’s also possible to use any other type of standard SIP phone.

Why Cloud?

No PBX Hardware
no-hardwarePBXact is a fully hosted system, we take care of all the hassle of the infrastructure maintenance so you don’t have to.
accessibleNo matter where you are your PBX is always available. From deskphone, softphone, mobile or laptop.or through web browser with webrtc.
reliabilityUsing the latest data centre technology together with rigourous back-ups and resiliency means that moving to the cloud reduces risk.

Future Proof
futureUsing a managed service in the cloud means that you are buying a future proof solution. We’ll take care of all the upgrades so that you benefit from features as they become available.
multi-siteFor businesses with more than one site a single instance of PBXact UCC can give you telephony service across all your sites with all users experiencing the same features from the same PBX.

Installation Wizard

The quick-start Installation Wizard for PBXact UC & PBXact UCC makes it incredibly easy to get your PBX set up with basic configuration in just a few minutes!

Here are some of the items it configures:

  • Extensions. Choose the number of extension and the range
  • AutoAttendant / IVR. Select how inbound calls should be routed at different times of day and even record voice prompts directly from your computer via the web browser.
  • Ring Groups. Decide how phones for each team should ring and what will happen to the call if no one picks up.
  • Fax. PBXact UCC can deal with FAX calls as well and it’s easy to decide how to route them.

SIPStation-logo-vertical-finalBring us your phone number or choose your own
PBXact UCC allows you to select new numbers or bring your own numbers with you – a service called porting. For more details on porting please see the following page:

PBXact UCC gives you the freedom to select as few or as many numbers as you need. If you need one inbound number, also known as a DID, you can have all your customers call that number and then use an IVR (Interactive Voice Response) to allow callers to dial an extension or a business function like sales or support. If your business requires you to use a public number to advertise, no problem, it’s easy to associate an inbound number directly with an extension. The caller will be routed directly to the extension.

Of course, it’s no problem to mix the two and have some users with DIDs and others accessible through an IVR

avvoip-4phonesBuild your solution with Sangoma IP Phones
Designed specifically for PBXact UCC, Sangoma’s line of IP Phones autoprovision themselves out-of-box using our Redirection/Auto-configuration. This eliminates the requirement of involving IT resources to manually configure network and user details. Auto-deployment also works for remote users too!

Included with all Sangoma IP Phones are Phone apps which allow user to control complex features directly from the phone’s colour display. Features such as Call Parking, Follow me, Conference rooms, Hot desking, Presence and many more. No more feature codes to remember!

Best of all, you can order your phones at the same time you purchase & configure your PBXact UCC services. This way you can have your phones delivered to you already pre-provisioned to work with your new setup.

PBXact UCC Feature Support Included in All Systems

Business Features
  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail
  • Hunt/Ring Groups
  • Music on Hold
  • Voicemail Blasting
  • Find Me / Follow Me Calling
  • Personal IVRs
  • Wake Up Calls
  • Support for Video Calling
  • Secure Communications (SRTP/TLS)
  • Announcements
  • Text to Speech
  • Calling Queues (ACD)
  • Interactive Voice Response (IVR)
Calling Features
  • Three-Way Calling Support
  • Voicemail
  • Voicemail to E-mail
  • Caller ID Support
  • Call Transfer
  • Call Recording
  • Do Not Disturb
  • Call Waiting
  • Call History / Call Detail Records
  • Call Event Logging
  • Speed Dials
  • Caller Blacklisting
  • Call Screening
Telephony Support
  • Open Standards Support for Multiple Protocols
  • SIP, IAX2, PRI, T1, E1, J1, R2, POTS/Analog, ISDN, GSM
  • WebRTC
  • Softphone Support
  • Specialty Device Support
  • Door Phones
  • Overhead Paging
  • Strobe Alerts
  • Paging Gateways
  • Voice Gateways
  • Failover Devices
  • Desktop/Mobile Phone Support
  • Upgrade System with Granular Control
  • Bulk Import Utilities (Trunks, Extensions, Users, DIDs)
  • Localization in both GUI and Sound Files for Multiple Languages
  • Backup and Restore Utilities
  • Custom Destination Administration
  • Web-based Config File Management When Needed
  • System Recording Management
  • GUI Controls for DNS, Network Settings, and More!
User Control Panel
  • Responsive GUI (Desktop, Tablet, and Mobile Device)
  • WebRTC Softphone
  • Call History (Details and Recording Playback / Download)
  • Contact Management
  • Presence Management
  • Conference Room Management
  • Settings Management
    • Find Me / Follow Me
    • Call Forwarding, Call Waiting, Do Not Disturb
    • Call Confirmation
  • Voicemail
    • Visual Voicemail – Playback and Management
    • Notification Options
    • Greetings Management

The Base Platform includes a base of system enhanced features (see chart below)

Additional functionality can be added as needed:

  • High Availability (License Required per PBX Node)
  • Call/Contact Center Features (Enhanced Call Center Functionality)
  • Operator Panel / Wall Boards
  • Third Party Phone Support (for Non-Sangoma IP Phones)

Included in Base Additional Add-Ons
PBXact UCC Enhanced Features
Call Recording Reports check
Class of Service check
Conference Pro check
Extension Routing check
Fax Pro check
Park Pro check
Page Pro check
SysAdmin Pro check
Voicemail Notify check
Voicemail Reports check
XMPP Pro check
Third Party Phone Support
EndPoint Manager Free for Sangoma Phones
Phone Apps Free for Sangoma Phones
User Control Panel Free for Sangoma Phones
High Availability
High Availability Requires a license for each PBX
Operator Panel
XactView Operator Panel (20 Pack) check
XactView Operator Panel Queue License check
Desktop Application
Zulu UC Desktop Application (20 Pack) check
Call Center Features
Appointment Reminder, Outbound Calling Campaign,
CallerID Management, Outbound Call Limiting, PinSet Pro,
Queue Pro (Includes Queue Call Backs),
Queue Reporting, Web Callback

Why Choose Sangoma?
Sangoma’s customer-centric approach, product innovations, and worldwide network of distribution partners deliver the industry’s best-engineered, highest quality, IP and Unified Communications solutions, supporting “any app, anywhere” for businesses and service providers of all sizes.

All Sangoma products are backed by more than 30 years of IP communications experience, expert engineering and technical resources, and a comprehensive 1-year warranty. Extended warranties are also available.
Discover More
Sangoma offers a complete range of professional services, including technical support, software maintenance, training, deployment, and consulting services. View a current list of available Sangoma products and services.